Quality & Training Lead — Drive Compliance & Improvement

Broadridge; South Windsor (CT); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Broadridge is seeking a Quality Supervisor in South Windsor, CT to oversee daily quality operations, investigations, reporting, and training programs. The role partners with operational managers to ensure performance goals align with standards and regulatory requirements.

Responsibilities include leading root-cause analyses, audits, and inspections, while driving continuous improvement across shifts. A 1–3 year quality background and LEAN/Six Sigma experience are preferred.

Qualifications

• 1–3 years of experience in quality assurance or operational quality.
• Strong investigative, analytical, and technical writing skills.
• Working knowledge of auditing principles and inspection processes.
• Experience with quality tools such as LEAN, Six Sigma, 5 Why, Fishbone, etc.

Responsibilities

• Lead quality investigations and root-cause analyses.
• Prepare accurate, timely quality reports and communicate trends.
• Support internal audits and ensure compliance readiness.
• Oversee inspection processes and verify adherence to quality standards.
• Partner with operations to drive continuous improvement initiatives.
• Provide leadership, coaching, and support for quality team members.
• Promote a culture of accountability, high performance, and continuous learning.
• Lead development, delivery, and oversight of quality and operational training programs.
• Maintain and update training materials, SOPs, work instructions, and certification requirements.
• Conduct training needs assessments using audit results and performance data.
• Collaborate with operational managers to ensure training programs meet expectations, regulatory requirements, and operational goals.
• Evaluate training effectiveness and implement improvements.
• Coordinate training rollout across multiple shifts and departments.
• Facilitate group training, hands-on demonstrations, and one-on-one coaching.
• Track training completion and maintain accurate training compliance records

Skills

Investigative skills

Analytical thinking

Technical writing

Auditing knowledge

Education

Bachelor’s degree in quality/engineering/ops

Tools

LEAN

Six Sigma

5 Why

Fishbone

Job description

Broadridge is seeking a Quality Supervisor in South Windsor, CT to oversee daily quality operations, investigations, reporting, and training programs. The role partners with operational managers to ensure performance goals align with standards and regulatory requirements.

Responsibilities include leading root-cause analyses, audits, and inspections, while driving continuous improvement across shifts. A 1–3 year quality background and LEAN/Six Sigma experience are preferred.