Quality Assurance Lead - Investigations & Training

Broadridge Financial Solutions; South Windsor (CT); On-site; USD 69,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Job summary

Broadridge Financial Solutions is seeking a Quality Supervisor in South Windsor, CT to oversee daily quality operations, lead investigations, and drive continuous improvement. You will partner with operations to ensure alignment with performance goals and regulatory expectations.

The role emphasizes leadership, training, and the development of quality processes, with responsibilities spanning audits, inspections, and training program oversight.

Qualifications

• Experience with quality tools and methodologies used to drive investigations and continuous improvement.
• Strong analytical and technical writing skills for reports and audits.
• Leadership experience in a quality or operations environment.

Responsibilities

• Lead quality investigations and root-cause analyses.
• Prepare quality reports and communicate trends.
• Support internal audits and ensure compliance readiness.
• Oversee inspections and verify adherence to quality standards.
• Coordinate training and certification requirements across shifts.

Skills

LEAN

Six Sigma

Quality Auditing

Root Cause Analysis

Leadership

Education

Bachelor's degree in quality/engineering/operations or equivalent

Job description

Broadridge Financial Solutions is seeking a Quality Supervisor in South Windsor, CT to oversee daily quality operations, lead investigations, and drive continuous improvement. You will partner with operations to ensure alignment with performance goals and regulatory expectations.

The role emphasizes leadership, training, and the development of quality processes, with responsibilities spanning audits, inspections, and training program oversight.