Quality Assurance Lead — Operations & Training

Broadridge Financial Solutions; Windsor, Northern (CT, KY); Hybrid; USD 69,000 - 79,000; Full time

Job summary

Broadridge Financial Solutions in South Windsor, CT is seeking a Quality Supervisor to oversee daily quality operations, lead investigations, and ensure compliance with company standards. You will drive root-cause analyses, audits, training, and continuous improvement in collaboration with operations and management.

The role emphasizes coaching and developing a high-performance quality team. A bachelor’s degree and quality certifications are preferred; hands-on experience with lean, six sigma,

Qualifications

• 1–3 years of experience in quality assurance or operational quality.
• Strong investigative, analytical, and technical writing skills.
• Working knowledge of auditing principles and inspection processes.
• Experience with quality tools such as LEAN, Six Sigma, 5 Why, Fishbone, etc.

Responsibilities

• Lead quality investigations and root-cause analyses.
• Prepare accurate, timely quality reports and communicate trends.
• Support internal audits and ensure compliance readiness.
• Oversee inspection processes and verify adherence to quality standards.
• Partner with operations to drive continuous improvement initiatives.

Skills

Investigative

Analytical

Technical writing

Education

Bachelor's degree in quality, Engineering, Operations, or equivalent experience

Quality certifications (CQT, CQI, Six Sigma, LEAN)

Tools

LEAN

Six Sigma

5 Why

Fishbone

Job description

Broadridge Financial Solutions in South Windsor, CT is seeking a Quality Supervisor to oversee daily quality operations, lead investigations, and ensure compliance with company standards. You will drive root-cause analyses, audits, training, and continuous improvement in collaboration with operations and management.

The role emphasizes coaching and developing a high-performance quality team. A bachelor’s degree and quality certifications are preferred; hands-on experience with lean, six sigma,