Quality Specialist - ISO & Continuous Improvement Lead

Flint Hills Resources; Brunswick (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Georgia-Pacific Cellulose LLC in Brunswick, GA, seeks a Quality Specialist to join our Corporate Quality team. You will support Quality Operations at Brunswick Cellulose and provide Infor M3 support across Brunswick, Leaf River, and Alabama River cellulose facilities.

The role emphasizes proactive continuous improvement, documentation, and collaboration to drive quality and customer satisfaction while maintaining compliance with ISO 9001.

Qualifications

• At least 3 years of relevant experience in quality, customer service, or manufacturing operations.
• Experience with technical writing and documentation.
• Proficiency with Word, Excel, PowerPoint, and Teams for reporting and collaboration.
• Ability to travel up to 20% to support mill and customer needs.

Responsibilities

• Communicate customer claim information clearly to customers and cross-functional teams through written and verbal communication.
• Independently prioritize and monitor customer claim investigations through resolution, ensuring timely follow-up and complete documentation.
• Research and provide information needed to support effective claim investigations.
• Prepare weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement while contributing to a high-performing, respectful team environment.
• Communicate effectively across organizational levels and recommend improvements for alignment and accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Support ISO 9001 activities related to transitioning to the updated standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain daily changes and monthly updates with the Quality Manager.
• Support onsite internal, external, and visitor audits.

Skills

Quality assurance

Customer service

Manufacturing operations

Technical writing

Cross-functional collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Georgia-Pacific Cellulose LLC in Brunswick, GA, seeks a Quality Specialist to join our Corporate Quality team. You will support Quality Operations at Brunswick Cellulose and provide Infor M3 support across Brunswick, Leaf River, and Alabama River cellulose facilities.

The role emphasizes proactive continuous improvement, documentation, and collaboration to drive quality and customer satisfaction while maintaining compliance with ISO 9001.