Quality Specialist – Continuous Improvement & ISO 9001

Georgia-Pacific LLC; Brunswick (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Georgia-Pacific Cellulose LLC is seeking a Quality Specialist to join our Corporate Quality team. You will support Quality Operations at Brunswick Cellulose and provide Infor M3 support across Brunswick, Leaf River, and Alabama River Cellulose.

We value a proactive, self-motivated team member who drives continuous improvement and operational excellence while focusing on customer needs and collaboration across the organization.

Qualifications

• At least 3 years of relevant work experience in quality, customer service, manufacturing operations, or a related field.
• Experience with technical writing and documentation.
• Experience using Microsoft Word, Excel, PowerPoint, and Teams for documentation, reporting, presentations, and cross-functional collaboration.
• Experience using business, production, or operations software applications, with the ability to learn new systems.
• Ability to travel up to 20% to support mill and customer needs.

Responsibilities

• Communicate customer claim information clearly and concisely to customers and cross-functional teams through written and verbal communication.
• Independently prioritize and monitor customer claim investigations through resolution, ensuring timely follow-up, attention to detail, and complete documentation.
• Research and provide information needed to support effective claim investigations.
• Prepare weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement while contributing to an effective, high-performing, and respectful team environment.
• Communicate effectively across organizational levels, including constructively challenging ideas and recommending improvements to drive alignment and shared accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Partner with the Quality Manager to support day-to-day activities associated with the ISO 9001 Quality Management System, including activities supporting the organization’s transition to the applicable updated ISO 9001 standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain required daily changes and monthly updates in partnership with the Quality Manager.
• Support onsite internal, external, and visitor audits.

Skills

Quality assurance

Documentation

MS Office

Problem solving

Education

Bachelor’s degree

Tools

Infor M3

Microsoft Office

Job description

Georgia-Pacific Cellulose LLC is seeking a Quality Specialist to join our Corporate Quality team. You will support Quality Operations at Brunswick Cellulose and provide Infor M3 support across Brunswick, Leaf River, and Alabama River Cellulose.

We value a proactive, self-motivated team member who drives continuous improvement and operational excellence while focusing on customer needs and collaboration across the organization.