Quality Specialist

Flint Hills Resources; Brunswick (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Georgia-Pacific Cellulose LLC in Brunswick, GA, seeks a Quality Specialist to join our Corporate Quality team. You will support Quality Operations at Brunswick Cellulose and provide Infor M3 support across Brunswick, Leaf River, and Alabama River cellulose facilities.

The role emphasizes proactive continuous improvement, documentation, and collaboration to drive quality and customer satisfaction while maintaining compliance with ISO 9001.

Qualifications

• At least 3 years of relevant experience in quality, customer service, or manufacturing operations.
• Experience with technical writing and documentation.
• Proficiency with Word, Excel, PowerPoint, and Teams for reporting and collaboration.
• Ability to travel up to 20% to support mill and customer needs.

Responsibilities

• Communicate customer claim information clearly to customers and cross-functional teams through written and verbal communication.
• Independently prioritize and monitor customer claim investigations through resolution, ensuring timely follow-up and complete documentation.
• Research and provide information needed to support effective claim investigations.
• Prepare weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement while contributing to a high-performing, respectful team environment.
• Communicate effectively across organizational levels and recommend improvements for alignment and accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Support ISO 9001 activities related to transitioning to the updated standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain daily changes and monthly updates with the Quality Manager.
• Support onsite internal, external, and visitor audits.

Skills

Quality assurance

Customer service

Manufacturing operations

Technical writing

Cross-functional collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Georgia-Pacific Cellulose LLC is seeking a Quality Specialist to join our Corporate Quality team. In this role, you will support Quality Operations at Brunswick Cellulose while also providing Infor M3 support across Brunswick Cellulose, Leaf River Cellulose, and Alabama River Cellulose.

We are looking for a proactive, self-motivated team member who embodies our Principle-Based Management approach, drives continuous improvement and operational excellence, and maintains a strong focus on customer needs while fostering collaboration and integrity.

What You Will Do

• Communicate customer claim information clearly and concisely to customers and cross-functional teams through written and verbal communication.
• Independently prioritize and monitor customer claim investigations through resolution, ensuring timely follow-up, attention to detail, and complete documentation.
• Research and provide information needed to support effective claim investigations.
• Prepare weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement while contributing to an effective, high-performing, and respectful team environment.
• Communicate effectively across organizational levels, including constructively challenging ideas and recommending improvements to drive alignment and shared accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Partner with the Quality Manager to support day-to-day activities associated with the ISO 9001 Quality Management System, including activities supporting the organization’s transition to the applicable updated ISO 9001 standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain required daily changes and monthly updates in partnership with the Quality Manager.
• Support onsite internal, external, and visitor audits.

Who You Are (Basic Qualifications)

• At least 3 years of relevant work experience in quality, customer service, manufacturing operations, or a related field.
• Experience with technical writing and documentation.
• Experience using Microsoft Word, Excel, PowerPoint, and Teams for documentation, reporting, presentations, and cross-functional collaboration.
• Experience using business, production, or operations software applications, with the ability to learn new systems.
• Ability to travel up to 20% to support mill and customer needs.

What Will Put You Ahead

• Experience in the pulp and paper industry.
• Experience creating and analyzing complex spreadsheets using capabilities such as pivot tables, automated reporting, and data visualization.
• Experience in an industrial or manufacturing environment.
• Root Cause Analysis experience.
• ISO and/or Quality Management System (QMS) experience.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).