Quality & Process Improvement Leader

UNC Health; Chapel Hill (NC); On-site; USD 46,000 - 66,000; Full time

Job summary

UNC Health in Chapel Hill, NC, seeks a senior quality and process improvement lead to drive cross-functional initiatives and mentor analysts. You will influence leaders, oversee complex improvement projects, and possibly supervise staff within UNCH Care Mgmt Operations.

The role emphasizes measurement, problem solving, project management, and the use of tools and methodologies to reduce complexity and speed processes across departments.

Qualifications

• Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis.

Responsibilities

• Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives.
• Mentors specialists and analysts; influences leaders and leads complex improvement projects.
• May supervise specialists, analysts or administrative support staff.
• Collaborates across departments to implement effective improvement solutions.
• Leads customer service, negotiation, and conflict resolution to support system-wide decisions.
• Identifies analytic needs, supports problem charters and method choices for projects.

Skills

Quality facilitation

Project management

Process improvement

Quality data analysis

Education

Bachelor's degree

Master's degree

Job description

UNC Health in Chapel Hill, NC, seeks a senior quality and process improvement lead to drive cross-functional initiatives and mentor analysts. You will influence leaders, oversee complex improvement projects, and possibly supervise staff within UNCH Care Mgmt Operations.

The role emphasizes measurement, problem solving, project management, and the use of tools and methodologies to reduce complexity and speed processes across departments.