Quality & Organizational Excellence Leader — Hybrid

UNC Health; North Carolina; Hybrid; USD 46,000 - 66,000; Full time

Job summary

UNC Health in Chapel Hill is seeking a qualified professional to lead quality improvement initiatives across multiple departments. You will mentor analysts, influence leaders, and drive cross-functional projects to deliver measurable improvements in patient care and operations.

The role requires a Bachelor’s degree and experience in quality facilitation or process improvement, with flexible leadership responsibilities and a hybrid work setup in North Carolina.

Qualifications

• Bachelor’s degree required.
• Three years of quality facilitation, project management, process improvement or quality data analysis experience with a Bachelor’s.
• If a Master’s degree is held, one year of relevant experience may suffice.

Responsibilities

• Leads cross-functional quality and process improvement initiatives.
• Serves as mentor to specialists and analysts.
• Influences leaders and leads complex improvement projects.
• Supervises specialists, analysts or administrative staff as needed.
• Handles customer service facilitation and conflict resolution with empathy and fairness.
• Identifies analytic needs for improvement projects and applies basic and advanced statistics.

Skills

Quality facilitation

Project management

Data analysis

Mentoring

Cross-functional leadership

Education

Bachelor's degree

Job description

UNC Health in Chapel Hill is seeking a qualified professional to lead quality improvement initiatives across multiple departments. You will mentor analysts, influence leaders, and drive cross-functional projects to deliver measurable improvements in patient care and operations.

The role requires a Bachelor’s degree and experience in quality facilitation or process improvement, with flexible leadership responsibilities and a hybrid work setup in North Carolina.