Quality & Organizational Excellence Leader

UNC Health; Chapel Hill (NC); On-site; USD 46,000 - 66,000; Full time

Job summary

UNC Health in Chapel Hill, NC, seeks a senior quality and process improvement lead to drive cross-functional initiatives and mentor analysts. You will influence leaders, oversee complex improvement projects, and possibly supervise staff within UNCH Care Mgmt Operations.

The role emphasizes measurement, problem solving, project management, and the use of tools and methodologies to reduce complexity and speed processes across departments.

Qualifications

• Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis.

Responsibilities

• Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives.
• Mentors specialists and analysts; influences leaders and leads complex improvement projects.
• May supervise specialists, analysts or administrative support staff.
• Collaborates across departments to implement effective improvement solutions.
• Leads customer service, negotiation, and conflict resolution to support system-wide decisions.
• Identifies analytic needs, supports problem charters and method choices for projects.

Skills

Quality facilitation

Project management

Process improvement

Quality data analysis

Education

Bachelor's degree

Master's degree

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.

Responsibilities

1. Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.
2. Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a ?bad? situation and change the direction by emphasizing empathy and willingness to do the ?right thing? Able to get people to look at things objectively and pick the best solution for the system.
3. Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics.
4. Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.
5. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in ?executive? committees. Leads complex improvement projects.
6. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work.

Other Information

Education Requirements

• Bachelor's degree in an appropriate discipline.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.

Knowledge/Skills/and Abilities Requirements

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Care Mgmt Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$33.37 - $47.97 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.