Quality & Process Improvement Lead

HealthBay; Houston (TX); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid time off and holidays

Sign-on bonus

Phone and internet stipend

Professional development opportunities

Job summary

HealthBay in Houston is seeking a Quality Manager to own quality initiatives across departments, improving consistency, efficiency, and customer outcomes. You will identify risks, investigate issues, establish corrective actions, and develop sustainable improvements with leadership collaboration.

You will lead root-cause analysis, develop dashboards and KPIs, and ensure compliance with quality systems. Experience with ISO-based processes and continuous improvement is required.

Qualifications

• 5+ years of professional experience in quality management or related field.
• Experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work with both operational teams and senior leadership.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and KPIs.
• Ensure teams understand and follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable requirements.
• Maintain quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare reports for leadership.
• Develop dashboards and performance measurements.
• Communicate quality issues and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence change.
• Monitor vendor/partner quality and review performance.

Skills

analytical

organized

accountable

ownership mindset

problem solving

root-cause analysis

communication

leadership

Education

Bachelor's degree in Quality Management, Business Administration, Engineering, Operations or related field

Lean Six Sigma certification

ASQ certification

Tools

Quality Management Systems

ISO-based processes

Job description

HealthBay in Houston is seeking a Quality Manager to own quality initiatives across departments, improving consistency, efficiency, and customer outcomes. You will identify risks, investigate issues, establish corrective actions, and develop sustainable improvements with leadership collaboration.

You will lead root-cause analysis, develop dashboards and KPIs, and ensure compliance with quality systems. Experience with ISO-based processes and continuous improvement is required.