Quality & Patient Safety Improvement Lead

Penn Medicine; West Chester (Chester County); On-site; USD 90,000 - 125,000; Full time

Job summary

Penn Medicine’s Chester County Hospital seeks a Quality and Patient Safety Manager / Improvement Advisor to lead, plan and evaluate the quality, patient safety, and operational performance improvement program. You will train teams, facilitate PI projects, manage data surveillance, and communicate trends to staff to sustain high care standards.

The role focuses on clinical quality improvements, patient safety, patient satisfaction, and maintaining survey readiness across hospital operations.

Qualifications

• A Bachelor's degree is required, Master's degree is preferred.
• Clinical experience is preferred, although candidates with non-clinical degrees will be considered with relevant experience.
• Knowledge of Lean/Six Sigma, IHI Model for Improvement, or Human Factors Engineering.
• Familiarity with CMS Core Measures, Value Based Purchasing, AHRQ, Leapfrog, US News rankings is preferred.
• Six Sigma Green Belt/Lean certification is required; Black Belt preferred.

Responsibilities

• Provide management and support for hospital wide performance improvement and patient safety activities.
• Serve as advisor and local change agent to UBCL teams or departments.
• Provide project management support and PI method training.
• Monitor data for PI opportunities and report trends to staff.
• Support survey readiness and ongoing quality and safety improvements.

Skills

Leadership

Change management

Facilitation

Project management

Data analysis

Communication

Continuous improvement

Education

Bachelor's degree in healthcare/related field

Master's degree preferred

Six Sigma Green Belt/Lean

IHI Improvement Advisor training or equivalent

Clinical experience preferred

Tools

Microsoft Office

Minitab

Visio

QI Macros

Job description

Penn Medicine’s Chester County Hospital seeks a Quality and Patient Safety Manager / Improvement Advisor to lead, plan and evaluate the quality, patient safety, and operational performance improvement program. You will train teams, facilitate PI projects, manage data surveillance, and communicate trends to staff to sustain high care standards.

The role focuses on clinical quality improvements, patient safety, patient satisfaction, and maintaining survey readiness across hospital operations.