Quality and Patient Safety Manager

Penn Medicine; West Chester (Chester County); On-site; USD 90,000 - 125,000; Full time

Job summary

Penn Medicine’s Chester County Hospital seeks a Quality and Patient Safety Manager / Improvement Advisor to lead, plan and evaluate the quality, patient safety, and operational performance improvement program. You will train teams, facilitate PI projects, manage data surveillance, and communicate trends to staff to sustain high care standards.

The role focuses on clinical quality improvements, patient safety, patient satisfaction, and maintaining survey readiness across hospital operations.

Qualifications

• A Bachelor's degree is required, Master's degree is preferred.
• Clinical experience is preferred, although candidates with non-clinical degrees will be considered with relevant experience.
• Knowledge of Lean/Six Sigma, IHI Model for Improvement, or Human Factors Engineering.
• Familiarity with CMS Core Measures, Value Based Purchasing, AHRQ, Leapfrog, US News rankings is preferred.
• Six Sigma Green Belt/Lean certification is required; Black Belt preferred.

Responsibilities

• Provide management and support for hospital wide performance improvement and patient safety activities.
• Serve as advisor and local change agent to UBCL teams or departments.
• Provide project management support and PI method training.
• Monitor data for PI opportunities and report trends to staff.
• Support survey readiness and ongoing quality and safety improvements.

Skills

Leadership

Change management

Facilitation

Project management

Data analysis

Communication

Continuous improvement

Education

Bachelor's degree in healthcare/related field

Master's degree preferred

Six Sigma Green Belt/Lean

IHI Improvement Advisor training or equivalent

Clinical experience preferred

Tools

Microsoft Office

Minitab

Visio

QI Macros

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

General Summary Statement

The Quality and Patient Safety Manager /Improvement Advisor participates in the planning, implementation and evaluation of the quality, patient safety and operational performance improvement program. The manager serves as an advisor and local change agent of Unit Based Clinical Leadership (UBCL) teams, departments or others as assigned. The Quality and Patient Safety Manager provides teams with the most current PI methods and tools, including project management support. This work includes, though is not limited to, facilitation of PI projects and workshops, management and surveillance of data for PI opportunities, messaging trends in the data to departments and staff, education of staff in the latest PI methods, and responding to serious patient safety events. This position is accountable for facilitating improvement in the areas of clinical quality and patient safety, patient satisfaction and continuous survey readiness.

Essential Duties and Responsibilities

Provide management and support for hospital wide performance improvement and patient safety activities at Chester County Hospital.

Skills:

• Initiative, judgment, creativity and leadership abilities
• Change management skills and the ability to network and influence
• Consultative, team building and group facilitation skills
• Project management and organizational skills
• Accurate, thorough data collection and analysis
• Ability to communicate effectively both verbally and in writing
• Ability to understand, use and teach principles of continuous quality improvement while working with varying levels of professional, clinical and ancillary staff.
• Ability to work both under supervision and when appropriate, take initiative to make independent actions
• Proficiency with Microsoft Office (Work, Excel, PowerPoint, Access, Project, etc.)
• Working knowledge of statistical software packages, like Minitab. Proficiency with flowchart/workflow presentation software, such as Visio, QI Macros, or similar

Education Training and Experience

A Bachelor's degree is required, Master's degree is preferred. Clinical experience is preferred, although candidates with non-clinical degrees, such as MBA, MPH, or MS will be considered if there is commensurate work experience in healthcare performance improvement. Applicants must have knowledge and experience in quality improvement modes, especially Lean/Six Sigma, the IHI Model for Improvement, or Human Factors Engineering. Knowledge of national standards and outcomes for quality, safety and healthcare - such as CMS Core Measures and Value Based Purchasing, AHRQ, Patient Safety Indicators (PSIs), Leapfrog, US News and World Report rankings, is preferred. Experience with Root Cause Analysis is desired. Knowledge of Joint Commission, CMS and Pennsylvania Department of Health standards/regulations is required. Licensure/Certification Six Sigma Green Belt/Lean (Black Belt preferred). Certification/IHI Improvement Advisor training or equivalent experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.