Quality & Patient Experience Coordinator

1575 Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives at Nantucket Cottage Hospital. This role also serves as the hospital’s Patient Family Relations lead, handling complaints, facilitating communication, and promoting patient-centered care.

Responsibilities include coordinating projects, analyzing data, ensuring regulatory compliance, and maintaining rigorous documentation across teams to improve patient

Qualifications

• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Superior organizational, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in project management tools such as Microsoft Project, Trello, or similar platforms.
• Familiarity with electronic health record (EHR) systems and healthcare data management.

Responsibilities

• Assist in planning and execution of quality improvement projects aligned with goals.
• Coordinate meetings, prepare agendas, and maintain project documentation.
• Monitor progress against timelines and deliverables; address delays.
• Analyze data related to quality measures, patient outcomes, and performance metrics.
• Serve as liaison between clinical staff and leadership to ensure alignment with needs.

Skills

Quality improvement

Project coordination

Patient relations

Regulatory knowledge

Education

High School Diploma

Associate or Bachelor's in related field

Tools

Microsoft Project

Trello

Excel

Job description

Mass General Brigham seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives at Nantucket Cottage Hospital. This role also serves as the hospital’s Patient Family Relations lead, handling complaints, facilitating communication, and promoting patient-centered care.

Responsibilities include coordinating projects, analyzing data, ensuring regulatory compliance, and maintaining rigorous documentation across teams to improve patient