Quality Improvement & Patient Relations - Nantucket

Mass General Brigham; Nantucket (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Mass General Brigham Nantucket Cottage Hospital is seeking a Quality Program Coordinator (onsite) to plan, coordinate, and evaluate quality improvement initiatives, ensuring regulatory compliance and accurate data analysis. You will also lead Patient Family Relations, handling complaints with a patient-centered approach and collaborating with clinical and administrative teams.

The role emphasizes coordinating projects, maintaining documentation, and supporting regulatory surveys while promoting

Qualifications

• Experience in project coordination, quality improvement, preferably in healthcare.
• Ability to manage multiple projects and meet deadlines.
• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Proficiency with project management tools (MS Project, Trello).
• Familiarity with EHR systems and healthcare data management.

Responsibilities

• Plan and execute quality improvement projects aligned with goals.
• Coordinate meetings, agendas, and project docs.
• Monitor progress against timelines and address delays.
• Analyze data on quality measures and outcomes.
• Prepare reports, dashboards, and presentations for stakeholders.
• Serve as liaison between teams and leadership.

Skills

Healthcare quality

Regulatory knowledge

Accreditation standards

Project management tools

Excel

EHR systems

Data analysis

Education

High School Diploma

Associate’s or Bachelor’s in Related Field

Tools

Microsoft Project

Trello

Excel

EHR systems

Job description

Mass General Brigham Nantucket Cottage Hospital is seeking a Quality Program Coordinator (onsite) to plan, coordinate, and evaluate quality improvement initiatives, ensuring regulatory compliance and accurate data analysis. You will also lead Patient Family Relations, handling complaints with a patient-centered approach and collaborating with clinical and administrative teams.

The role emphasizes coordinating projects, maintaining documentation, and supporting regulatory surveys while promoting