Quality & Operations Coordinator (Mon–Fri)

One-Hour-Heating-; Baton Rouge (LA); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k) matching

Descripción de la vacante

One-Hour-Heating- is seeking a detail-oriented administrative specialist to review completed jobs in ServiceTitan, correct errors, and maintain accurate customer accounts. You will support call center and department managers, handle warranty docs, inventory audits, and timesheets, and contribute to overall quality and efficiency.

This is a full-time role with Monday–Friday hours. You will work under the Call Center Manager, ensuring confidentiality and precise records, while helping multiple

Formación

• High school diploma or equivalent required.
• Exceptional attention to detail and organizational skills.
• Strong time management and prioritization abilities.
• Proficient computer skills; ability to learn new programs quickly.
• Strong written and verbal communication skills.
• Ability to work independently and identify problems.
• Experience with data entry and quality assurance preferred.
• Experience with ServiceTitan or similar software is a plus.
• Reliable transportation.
• Professionalism and confidentiality.

Responsabilidades

• Review every completed job in ServiceTitan from the previous business day to ensure accuracy and proper documentation.
• Identify and correct errors, missing information, and inconsistencies within ServiceTitan.
• Review invoices, job summaries, customer accounts, technician documentation, and follow-up requirements.
• Ensure customer accounts are accurate, organized, and up to date, including contact information, service history, equipment and membership details.
• Flag incomplete and inaccurate documentation and communicate with managers to resolve discrepancies.
• Maintain detailed records of recurring errors and documentation issues to help management identify patterns and areas for improvement.
• Communicate regularly with department managers regarding quality concerns, unresolved discrepancies, and issues requiring management attention.
• Assist department managers with administrative tasks, including warranty documentation, inventory auditing, timesheets, and report preparation.
• Assist with additional administrative and operational responsibilities as needed.

Conocimientos

Attention to detail

Time management

Computer skills

Written and verbal communication

Independent work

Data entry

Professionalism

ServiceTitan or similar

Reliable transportation

Educación

High school diploma or equivalent

Herramientas

ServiceTitan

Descripción del empleo

One-Hour-Heating- is seeking a detail-oriented administrative specialist to review completed jobs in ServiceTitan, correct errors, and maintain accurate customer accounts. You will support call center and department managers, handle warranty docs, inventory audits, and timesheets, and contribute to overall quality and efficiency.

This is a full-time role with Monday–Friday hours. You will work under the Call Center Manager, ensuring confidentiality and precise records, while helping multiple