Quality & Operations Coordinator

One Hour Heating & Air Conditioning; Baton Rouge (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Paid vacation and holidays

Job summary

One Hour Heating & Air Conditioning in Baton Rouge, LA is seeking a motivated, reliable administrator to join the customer service team. The role focuses on reviewing completed jobs, correcting errors, and ensuring accurate documentation in ServiceTitan, while supporting call center and other managers.

The ideal candidate is organized, capable of handling confidential information, and able to manage multiple tasks within a Monday–Friday 7:00 AM–4:00 PM schedule.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent attention to detail and organizational skills.
• Strong time management and ability to prioritize multiple tasks.
• Good computer software skills and quick learner.
• Strong written and verbal communication skills.
• Ability to work independently and fix issues.
• Experience with Service Titan or similar CRM is a plus.

Responsibilities

• Review every completed job in ServiceTitan from the previous business day to ensure accuracy and proper documentation.
• Identify and correct errors, missing information, and inconsistencies in ServiceTitan.
• Review invoices, job summaries, customer accounts, technician documentation, and follow-up requirements.
• Ensure customer accounts are accurate, organized, and up to date (contacts, service history, equipment).
• Flag incomplete or inaccurate documentation and communicate with managers to resolve discrepancies.
• Maintain detailed records of recurring errors to help management identify patterns.
• Communicate with department managers about quality concerns and discrepancies.
• Assist managers with administrative tasks (warranty docs, inventory auditing, timesheets, reports).
• Take on additional admin and operational responsibilities as needed.

Skills

Attention to detail

Organizational skills

Time management

Computer skills

Written communication

Verbal communication

Independent work

Problem identification

Education

High school diploma

Tools

ServiceTitan

Job description

One Hour Heating & Air Conditioning in Baton Rouge, LA is seeking a motivated, reliable administrator to join the customer service team. The role focuses on reviewing completed jobs, correcting errors, and ensuring accurate documentation in ServiceTitan, while supporting call center and other managers.

The ideal candidate is organized, capable of handling confidential information, and able to manage multiple tasks within a Monday–Friday 7:00 AM–4:00 PM schedule.