Quality Manager

Smurfit-Westrock; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Smurfit Westrock in Florida seeks a Quality Manager to ensure adherence to customer, regulatory, and internal processes at our production facility. The role emphasizes maintaining ISO 9001:2015 and the Quality Management System while resolving quality issues and driving improvements.

The successful candidate will lead site audits, coordinate with production, and implement corrective actions to improve product quality and reduce costs, with a focus on safety and reliability.

Qualifications

• Bachelor’s degree in a technical field required.
• 5–10 years of manufacturing experience.
• Strong communication and interpersonal skills.
• Proven problem-solving ability.
• Thorough knowledge of quality standards and methodologies.
• Ability to learn proprietary software and enterprise complaint management systems.
• Professional training or certifications (e.g., Six Sigma, ISO) preferred.

Responsibilities

• Review, approve, and execute site SOPs for implementation.
• Coordinate internal, customer, supplier, and regulatory audits.
• Serve as ISO 9001:2015 management representative and lead ISO audits.
• Manage the mill Quality Management System (QMS).
• Monitor compliance with policies, procedures, regulatory and customer requirements.
• Lead investigations of detected quality issues and corrective/preventive actions.
• Collaborate with production to maximize product quality and reduce costs.
• Analyze quality data and drive improvement initiatives.
• Document and approve site-specific deviations or releases as required.
• Utilize enterprise tools to track complaints and CAPAs.

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

OPPORTUNITY SUMMARY:

As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager, you will be accountable for internal and external quality complaint resolution, execution of audits, ISO 9001:2015 registration, product liability, and ensuring efficient and smooth operations within the production facility.

HOW YOU WILL IMPACT SMURFIT WESTROCK

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Serve as the ISO 9001:2015 management representative and the internal ISO audit program
• Responsible for the mill Quality Management System
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Provide tools and training for quality management and quality improvement to the facility staff

WHAT YOU NEED TO SUCCEED:

• Bachelor’s degree in a technical field required.
• Must have 5 to 10 years of work-related manufacturing experience
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Keywords: Quality Manager, quality supervisor, ISO, QMS, ISO 9001, ISO9001, paper, paper mill, pulp, pulp mill, containerboard, liner, linerboard, kraft paper, corrugated medium, corrugated board, corrugated paper, quality, quality systems, quality management, product quality, deviation

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.