Quality Manager

WestRock Company; Jacksonville (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Smurfit Westrock in Jacksonville, FL seeks a Quality Manager to ensure adherence to customer, regulatory, and internal quality standards within the mill. You will lead ISO 9001:2015 compliance, drive audits, manage the Quality Management System, and resolve quality issues while supporting production with robust process improvements.

You will collaborate with production managers to boost product quality, reduce defects, and drive corrective and preventive actions using enterprise complaint

Qualifications

• Bachelor’s degree in a technical field required.
• 5 to 10 years of work-related manufacturing experience
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Responsibilities

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Serve as the ISO 9001:2015 management representative and the internal ISO audit program
• Responsible for the mill Quality Management System
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventive actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Provide tools and training for quality management and quality improvement to the facility staff

Skills

Strong communication

Problem-solving

Quality standards knowledge

Team collaboration

Attention to detail

Education

Bachelor's degree in a technical field

Tools

Enterprise complaint management software

Job description

OPPORTUNITY SUMMARY

As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager, you will be accountable for internal and external quality complaint resolution, execution of audits, ISO 9001:2015 registration, product liability, and ensuring efficient and smooth operations within the production facility.

HOW YOU WILL IMPACT SMURFIT WESTROCK

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Serve as the ISO 9001:2015 management representative and the internal ISO audit program
• Responsible for the mill Quality Management System
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Provide tools and training for quality management and quality improvement to the facility staff

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in a technical field required.
• Must have 5 to 10 years of work-related manufacturing experience
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

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