Quality Manager

Smurfit Westrock; Harvard (MA); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

Short-term bonus incentive

Health, dental and vision insurance

Flexible spending accounts / Health-sH

Retirement savings plans

Life and disability insurance

Paid vacation

Paid holidays

Paid sick leave

Job summary

Smurfit Westrock is seeking a Quality Manager for the Devens, MA corrugated container facility. You will ensure compliance with customer, regulatory, and internal standards, lead audits, resolve quality complaints, and drive continuous improvement across production processes.

The role requires strong leadership, a track record in quality management, and the ability to manage investigations, CAPAs, and training for staff.

Qualifications

• High School diploma, or G.E.D – Required.
• 5+ years of work‑related manufacturing experience.
• 3+ years of experience in a production supervisory role.
• Strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
• Proven track record of problem‑solving.
• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
• Thorough knowledge of quality standards and methodologies.
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Responsibilities

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventive actions
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site‑specific or one‑time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff

Skills

Manufacturing experience

Supervisory experience

Communication skills

Problem solving

Quality assurance

Data analysis

ISO/Six Sigma certification

Education

High School diploma or GED

Tools

Enterprise complaint management software

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Quality Manager – Devens, MA

At Smurfit Westrock we offer a long-term career with a clear path of advancement in a thriving, dynamic environment. Join us and be a part of a world‑class team that’s shaping the future of packaging.

The Opportunity

The Quality Manager will ensure quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. You will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

This position is located at the Devens, MA Corrugated Container facility.

How You Will Impact Smurfit Westrock

• Review, approve, and execute facility and corporate standard operating procedures for site implementation


• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits


• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements


• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions


• Work closely with production managers to maximize product quality and reliability and minimize cost


• Track, analyze, and lead initiatives for all internal quality and customer complaint issues


• Determine, document, and approve site‑specific or one‑time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required


• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable


• Execute facility improvement initiatives as determined from performance data


• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized


• Provide tools and training for quality management and quality improvement to the facility staff

What You Need To Succeed

• High School diploma, or G.E.D – Required


• 5+ years of work‑related manufacturing experience.


• 3+ years of experience in a production supervisory role.


• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.


• Proven track record of problem‑solving.


• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights


• Thorough knowledge of quality standards and methodologies.


• Ability to learn proprietary software programs and leverage enterprise complaint management software


• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $76,125.00 - $126,875.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.