Quality Manager

Printpack Inc; Jackson (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Printpack Inc. in Jackson, TN is seeking a Quality Manager to lead the plant's quality function, overseeing lab operations, ISO management, and continuous improvement. This role protects customers, empowers associates, and drives operational performance at the Jackson, TN facility.

You will drive ISO 9001 and ISO 22000 systems, manage supplier quality, lead the quality team, and partner with customers and auditors to sustain excellence in manufacturing and new product launches.

Qualifications

• Quality assurance experience in a manufacturing environment.
• ISO 9001 system administration experience.
• Food Safety systems knowledge (ISO 22000, SQF, or equivalent).
• Knowledge of statistical quality control and lean manufacturing principles.
• Strong communication and leadership skills.

Responsibilities

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems.
• Oversee QC Lab operations, calibration programs, and test method development.
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions.
• Manage supplier quality issues and incoming material performance.
• Champion continuous improvement and lean manufacturing across the plant.
• Support new product commercialization by establishing quality standards from development through launch.
• Lead, coach, and develop a high-performing quality team.
• Serve as the plant's primary quality contact for customers, auditors, and suppliers.

Skills

ISO 9001

Food Safety

SPC

People Leadership

Customer Management

Lean Manufacturing

Communication

Planning & Prioritization

Job description

## Quality ManagerApplylocations: Jackson, TNtime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ2026 - 9806Are you a quality leader who thrives at the intersection of systems, people, and manufacturing excellence? As a Quality Manager at Printpack, you'll serve on the Plant Leadership Team and own the quality function at the facility level —from lab operations and customer relationships to ISO management systems and continuous improvement. This is a high-impact leadership role in our Jackson, TN plant where your expertise directly protects our customers, empowers our associates, and drives operational performance.**What You'll Do*** Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems* Oversee QC Lab operations, calibration programs, and test method development* Drive customer complaint resolution, root cause analysis, and corrective/preventive actions* Manage supplier quality issues and incoming material performance* Champion continuous improvement and lean manufacturing initiatives across the plant* Support new product commercialization by establishing quality standards from development through launch* Lead, coach, and develop a high-performing quality team* Serve as the plant's primary quality contact for customers, auditors, and suppliers**Skills That Set You Apart*** Quality Systems Management — Administering, auditing, and improving ISO 9001 and food safety systems* Statistical Process Control — Control charts, capability studies, measurement system analysis, and data-driven decision making* People Leadership — Building, motivating, and developing high-performing quality teams* Customer & Supplier Management — Complaint investigation, scorecard management, supplier claims, and relationship building* Communication & Influence — Driving quality understanding and compliance at all levels with clarity and confidence* Continuous Improvement & Lean — Applying structured problem-solving and lean tools to reduce variability and improve performance* Lab & Equipment Oversight — Managing QC lab operations, calibration programs, and test procedure accuracy* Training & Development — Building team capability in defect recognition, quality tools, and statistical methods* Planning & Prioritization — Managing multiple competing priorities with focus in a fast-paced environment**What You Bring*** Quality assurance experience in a manufacturing environment* Demonstrated experience with ISO 9001 system administration* Experience with Food Safety systems (ISO 22000, SQF, or equivalent)* Working knowledge of statistical quality control and lean manufacturing principles**Work Environment & Physical Requirements*** Standard Monday–Friday schedule with flexibility for plant operations, audits, and customer needs* Ability to stand, walk, and navigate manufacturing areas; lift up to 50 lbs occasionally; PPE required in designated areas (hearing protection, safety glasses, steel-toe shoes)* Travel: Up to 25% (customer visits, supplier visits, audits, cross-site activities)**Why Join Us?****At Printpack, we believe our people are our greatest competitive advantage. We foster a culture rooted in collaboration, innovation, accountability, and respect — and we're looking for quality leaders who share that commitment. Here, you won't just maintain standards — you'll raise them.****Ready to lead quality forward?** Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.