Quality Manager: Lead ISO & Lean Excellence

Printpack; Jackson (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Printpack in Jackson, TN is seeking a Quality Manager to own the facility's quality function—from lab operations and customer relationships to ISO management systems and CI. This high-impact role reports to the Plant Leadership Team and protects customers while driving performance.

You will lead quality systems, oversee labs, coordinate with auditors, and develop a high-performing team across the plant. This role demands hands-on leadership, problem solving, and a commitment to world-class

Qualifications

• Experience with ISO 9001 system administration.
• Food Safety systems experience (ISO 22000, SQF, or equivalent).
• Working knowledge of statistical quality control and lean manufacturing principles.

Responsibilities

• Lead ISO 9001 & ISO 22000 Quality Management Systems.
• Oversee QC Lab operations, calibration programs, and test method development.
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions.
• Manage supplier quality issues and incoming material performance.
• Champion continuous improvement and lean manufacturing initiatives across the plant.
• Support new product commercialization by establishing quality standards from development through launch.
• Lead, coach, and develop a high-performing quality team.
• Serve as the plant's primary quality contact for customers, auditors, and suppliers.

Skills

ISO 9001 administration

ISO 22000 / SQF

Statistical Process Control

People leadership

Customer & supplier management

Communication & influence

Continuous improvement & lean

Lab & equipment oversight

Training & development

Planning & prioritization

Job description

Printpack in Jackson, TN is seeking a Quality Manager to own the facility's quality function—from lab operations and customer relationships to ISO management systems and CI. This high-impact role reports to the Plant Leadership Team and protects customers while driving performance.

You will lead quality systems, oversee labs, coordinate with auditors, and develop a high-performing team across the plant. This role demands hands-on leadership, problem solving, and a commitment to world-class