Quality Improvement Specialist - Behavioral Health

Integrated Services for Behavioral Health; Coshocton (OH); On-site; USD 57,000 - 70,000; Full time

Job summary

Integrated Services for Behavioral Health (ISBH) is seeking a Quality Specialist to support development, implementation, and evaluation of quality improvement initiatives across the organization. This role collaborates with clinical, operational, and administrative staff to monitor performance metrics and ensure compliance with accrediting bodies.

The position involves data collection and analysis, preparation for internal and external audits, and supporting quality improvement projects

Qualifications

• Bachelor’s degree in public health, health admin, psychology, social work, nursing, or related field.
• Master’s degree in healthcare administration, public health, social work, or related field preferred.
• At least 2 years of experience in healthcare/behavioral health quality improvement.
• Experience with Lean, Six Sigma, or PDSA.
• Experience with EHRs and quality reporting tools.
• Experience with regulatory and accreditation requirements (CARF, Medicaid, Medicare, HIPAA).
• 2 years of experience in data analysis platforms.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively with interdisciplinary teams.
• Must be able to operate in an Internet-based, automated office environment.
• Knowledge of behavioral health service delivery systems and payers preferred.
• Healthcare quality certification (e.g., CPHQ) preferred.

Responsibilities

• Collect, analyze, and report data on quality indicators and surveys.
• Assist in preparing internal and external audits, including documentation review and chart audits.
• Support compliance with accreditation and licensing standards (CARF, Medicaid, HIPAA, etc.).
• Support quality improvement projects, including PDSA cycles and root-cause analyses.
• Implement quality improvements in OhioRISE program, ensuring regulatory compliance.
• Monitor and track corrective action plans (CAPs) and follow up on improvements.
• Develop and update quality-related policies, procedures, training materials, and documentation tools.
• Coordinate quality committee meetings, agendas, minutes, and follow-up.
• Develop dashboards and visualizations for internal reporting of quality and compliance.
• Collaborate with clinical teams to ensure documentation and service delivery meet payer/regulatory requirements.
• All other duties as assigned.

Skills

Healthcare quality

Analytical thinking

Communication

Cross-functional collaboration

EHR experience

Regulatory knowledge

Education

Bachelor’s degree in public health or related field

Master’s degree preferred

Tools

EHR systems

Quality reporting tools

Job description

Integrated Services for Behavioral Health (ISBH) is seeking a Quality Specialist to support development, implementation, and evaluation of quality improvement initiatives across the organization. This role collaborates with clinical, operational, and administrative staff to monitor performance metrics and ensure compliance with accrediting bodies.

The position involves data collection and analysis, preparation for internal and external audits, and supporting quality improvement projects