Quality Engineer — Customer & Process Improvement Lead

Freudenberg Group; Bristol (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

Freudenberg Group in Bristol, NH is seeking a quality-focused engineer to serve as the primary quality contact for customers, investigate concerns, and drive satisfaction.

You will lead quality initiatives, maintain ISO-compliant QMS, analyze data for defects and cost savings, coordinate PPAP submissions, and collaborate with cross-functional teams to strengthen product performance and operational excellence.

Qualifications

• Bachelor's degree in Mechanical or Chemical Engineering or related field.
• Minimum 2 years in quality, manufacturing, process engineering, production, or related technical environment.
• Knowledge of quality tools and methodologies such as root cause analysis, corrective actions, SPC, audits, and process improvement.
• Ability to analyze data, identify trends, and make recommendations to improve product quality and manufacturing performance.
• Strong communication skills to interact with customers, suppliers, operators, engineers, and leaders.
• Motivation to learn Lean, Six Sigma, quality systems, auditing, and customer quality management.

Responsibilities

• Serve as the primary quality contact for customers and investigate concerns to drive satisfaction.
• Lead quality initiatives including audits, inspections, corrective actions, and continuous improvement projects.
• Maintain and improve quality management systems and documentation for ISO and customer requirements.
• Analyze quality data and manufacturing trends to identify opportunities for defect reduction and cost savings.
• Coordinate PPAP submissions, quality documentation, and customer-required reports.
• Manage measurement systems and calibration activities, supporting inspection and testing equipment.
• Train and collaborate with cross-functional teams to strengthen quality practices and product performance.

Skills

Quality-focused mindset

Strong communication

Data analysis

Independent worker

Education

Bachelor’s degree in Mechanical Engineering or Chemical Engineering

Tools

Root cause analysis

Statistical Process Control (SPC)

Audits

Process improvement

Continuous improvement

Job description

Freudenberg Group in Bristol, NH is seeking a quality-focused engineer to serve as the primary quality contact for customers, investigate concerns, and drive satisfaction.

You will lead quality initiatives, maintain ISO-compliant QMS, analyze data for defects and cost savings, coordinate PPAP submissions, and collaborate with cross-functional teams to strengthen product performance and operational excellence.