Quality-Driven Service Process Coordinator

Citi; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Job summary

Citi in Sioux Falls is seeking a Service Process Coordinator 4 to manage and service production outputs, resolving complex issues and guiding servicing activities. This role emphasizes accuracy, process knowledge, and the ability to work with limited supervision while supporting a broad range of Citi products and services.

The position requires 1–3 years of relevant experience, loan servicing familiarity, and strong Excel skills.

Qualifications

• 1-3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel.
• Requires sitting at a computer the majority of an 8-hour shift.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.

Skills

Microsoft Excel

Education

High School diploma or equivalent

Job description

Citi in Sioux Falls is seeking a Service Process Coordinator 4 to manage and service production outputs, resolving complex issues and guiding servicing activities. This role emphasizes accuracy, process knowledge, and the ability to work with limited supervision while supporting a broad range of Citi products and services.

The position requires 1–3 years of relevant experience, loan servicing familiarity, and strong Excel skills.