Onsite Service Process Coordinator

Citi

Sioux Falls (SD)

On-site

USD 41,000 - 53,000

Full time

14 days+

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Job summary

Citi in Sioux Falls, SD is seeking a Service Process Coordinator 4 to perform moderately complex assignments with limited supervision. You will organize the production output of servicing activities, interact with customers, and resolve issues while applying Citi policies and risk controls.

The role requires 1–3 years of relevant experience, high school diploma, and Excel proficiency. On-site schedule is Mon-Fri, 6:30 a.m.–3:00 p.m., with a salary range of $40,960 to $53,440 and standard Citi

Qualifications

1-3 years relevant experience.
Loan servicing/processing experience preferred.
Proficient with Microsoft Excel; sits at a computer most of an 8-hour shift.

Responsibilities

Organizes, records, and services the production output of various activities, interacting with internal/external customers.
Resolves complex issues and performs most complex servicing activities under Limited supervision.
Works on complex projects.
Occasionally mentors lower level processors.
Reconciles historical accounts and performs reapplication/re-amortization functions.
Supports an expansive array of products/services.
Demonstrates technical/administrative expertise.
Applies specialized functional area skills with well-defined principles.
Assess risk, ensure compliance with laws, policies, and Citi standards.