Loan Servicing Process Coordinator

Citi; New York (NY); On-site; USD 45,000 - 59,000; Full time

Job summary

Citi is seeking a Service Process Coordinator to manage the servicing activities on-site in Ofallon, Missouri. The role emphasizes quality execution, production output, and collaboration with internal and external customers.

You will resolve complex issues, work on projects, mentor lower level processors, and ensure compliance with policies. Requires a High School diploma, proficiency in Microsoft Excel, and the ability to lift 30 lb. boxes.

Qualifications

• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel and regular computer use.
• Ability to maneuver 30 lb. banker’s boxes and push/pull loaded carts.
• Understanding of department policies and regulatory guidelines.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Loan servicing

Physical strength

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Citi is seeking a Service Process Coordinator to manage the servicing activities on-site in Ofallon, Missouri. The role emphasizes quality execution, production output, and collaboration with internal and external customers.

You will resolve complex issues, work on projects, mentor lower level processors, and ensure compliance with policies. Requires a High School diploma, proficiency in Microsoft Excel, and the ability to lift 30 lb. boxes.