Service Process Coordinator - Overnight

Citi; Sioux Falls (SD); On-site; USD 38,480 - 47,430; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off packages

Job summary

Citi is looking for a Service Process Coordinator 3 in Sioux Falls to perform various administrative tasks with limited complexity. This role involves organizing and processing outputs related to moderately complex servicing activities.

The ideal candidate will have at least a year of relevant service experience and a high school diploma. The work schedule is Monday to Friday, with occasional Saturday shifts. Benefits include medical coverage and competitive salary ranging from $38,480 to $47,430.

Qualifications

• 1 year of relevant service experience.
• Previous servicing/processing experience preferred.
• Thorough understanding of departmental policies.

Responsibilities

• Organizes and processes various servicing activities.
• Supports a range of products/services.
• Understands how duties integrate within the team.

Skills

Service knowledge

Administrative skills

Risk assessment

Education

High School diploma or equivalent

Job description

Service Process Coordinator 3

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients.
• Performs various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Reviews collateral documents/files for any discrepancies per required guidelines and tracks on the custodial and/or servicing system accordingly.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant service.
• Previous servicing/processing experience preferred.
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures.

Education

• High School diploma or equivalent.

Work Schedule

• Primary Shift: Monday to Friday, 12:00am (midnight) to 8:30am.
• Saturday Rotation: Every other Saturday, same shift hours.
• Compensatory Day Off: When you work a Saturday, you receive a Wednesday off during that week.

Location

Sioux Falls, SD (5800 SOUTH CORPORATE PLACE).

Benefits and Compensation

Primary Full Time Salary Range: $38,480.00 - $47,430.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Posting Close Date

July 7, 2026

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.