Loan Servicing & Workflow Specialist

Citigroup Inc.; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Job summary

Citigroup Inc. in Sioux Falls, SD, seeks a Service Process Coordinator 4 to support servicing activities and improve production output. You will interact with internal and external customers, resolve moderately complex issues, and work with limited supervision in a fast-paced environment.

The role requires 1–3 years experience, High School diploma, and strong Excel skills, with on-site duties and occasional mentoring of junior staff. Schedule: Mon-Fri 6:30 a.m. - 3:00 p.m. CST, on-site only.

Qualifications

• 1–3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel.
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Microsoft Excel

Education

High School diploma

Job description

Citigroup Inc. in Sioux Falls, SD, seeks a Service Process Coordinator 4 to support servicing activities and improve production output. You will interact with internal and external customers, resolve moderately complex issues, and work with limited supervision in a fast-paced environment.

The role requires 1–3 years experience, High School diploma, and strong Excel skills, with on-site duties and occasional mentoring of junior staff. Schedule: Mon-Fri 6:30 a.m. - 3:00 p.m. CST, on-site only.