Quality Customer Service Representative - Full time

Frank's Glass; Fairfield (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Frank's Glass is seeking a Customer Service Representative to handle orders, respond to product inquiries, and support customers with credit applications in a fast-paced office setting.

The role requires 3-5 years of customer service experience and strong communication skills. Expect standard business hours, no travel, and opportunities to assist sales in delivering excellent service.

Qualifications

• High school diploma required.
• 3-5 years of customer service experience.
• Experience with order processing and credit applications.
• Familiar with handling returns and vendor acknowledgments.

Responsibilities

• Process customer orders/changes/returns according to policies.
• Manage collections and credit applications.
• Reconcile vendor acknowledgements to ensure expedient order fulfillment.
• Provide timely feedback on service failures or customer concerns.
• Collaborate with sales to meet customer expectations.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High school diploma

Tools

MS Office

Job description

Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Provides timely and accurate information to incoming customer order status and product knowledge requests.

• Processes customer orders/changes/returns according to established department policies and procedures.
• Responsible for collections and processing of credit applications.
• Reconcile vendor acknowledgements to ensure expedient order fulfillment.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Customer/Client Focus.

• Problem Solving/Analysis.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and one Saturday per month from 8:00 a.m. Travel

No travel is expected for this position.

High school diploma.

3-5 years of Customer service experience.