Quality Customer Service Representative - Full time

Palmer Hamilton, LLC; Elkhorn (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Palmer Hamilton, LLC in Wisconsin seeks a highly motivated Customer Service Representative to join our dynamic team. You will handle inquiries from customers, dealers, and vendors, provide quotes, and update CRM to ensure project visibility from start to finish.

You will deliver accurate information about products, services, and policies while maintaining professional customer interactions. This role emphasizes resolving complaints swiftly, maintaining detailed records, and collaborating with

Qualifications

• Field and appropriately handle all inquiries from customers, dealers, and vendors.
• Provide quotes and pricing to customers.
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Maintain a high quality of service by monitoring standards; Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Skills

Customer service

CRM

Microsoft Office

Outlook

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

• Field and appropriately handle all inquiries from customers, dealers, and vendors
• Distribute all customer correspondence produced by order entry
• Provide quotes and pricing to customers
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Enhance and develop opportunities to engage customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Maintain a high quality of service by monitoring standards; Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

High school diploma or equivalent

Proficient in Microsoft Office Suite (especially Outlook) and comfortable using customer service software.

Prior customer service experience is a plus but not required.

Make a difference by exceeding customer expectations every day!