Quality Control & Customer Care Specialist

Schomp Automotive Group; Highlands Ranch (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account

401(k) with company match

Paid vacation and sick days

Pet Insurance

Job summary

Schomp Automotive Group in Highlands Ranch is hiring a Quality Control Representative to join their customer service team. This full-time position involves managing high volumes of customer inquiries with a focus on delivering exemplary service.

The ideal candidate will be self-motivated, possess excellent communication skills, and be available for retail hours including holidays. The company offers comprehensive benefits including medical, dental, retirement plans, and opportunities for

Qualifications

• Excellent communication skills are required.
• Must be self-motivated with an ability to manage time.
• A heart for customer care and providing excellent service.
• Availability to work retail hours including holidays.
• Valid Driver’s License with a clean driving record.

Responsibilities

• Answer a high volume of inbound calls promptly.
• Act as primary contact for customer inquiries.
• Listen attentively to customer concerns and complaints.
• Document all customer interactions in the CRM.
• Quality review customer information in the CRM.

Skills

Excellent communication skills

Self-motivated

Customer care

Time management

Education

High School Diploma or equivalent

Tools

CRM database

Dealer DMS system

Google Suite

Job description

Schomp Automotive Group in Highlands Ranch is hiring a Quality Control Representative to join their customer service team. This full-time position involves managing high volumes of customer inquiries with a focus on delivering exemplary service.

The ideal candidate will be self-motivated, possess excellent communication skills, and be available for retail hours including holidays. The company offers comprehensive benefits including medical, dental, retirement plans, and opportunities for