Quality Control Representative

SW Automotive Management; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Health Savings Account

401(k) with company match

Paid vacation, sick & bereavement

Life insurance

Disability insurance

Employee Assistance Program

Pet Insurance

Job summary

Schomp Automotive Group in Highlands Ranch, CO is seeking a customer service advocate to handle a high volume of inbound calls, provide information on products, policies, and procedures, and help guests with inquiries. You will empathize with customers, de-escalate when needed, document interactions in the CRM, and use the dealer DMS and Google Suite to support daily tasks.

This full-time, hourly role requires a high school diploma, a valid driver's license, and a dedication to outstanding

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License with clean driving record.
• Experience with CRM and DMS systems is preferred.

Responsibilities

• Answer a high volume of inbound calls promptly and courteously.
• Serve as primary contact for general customer inquiries.
• Listen to customer concerns and resolve issues satisfactorily.
• De-escalate situations maintaining professionalism.
• Document all interactions in the CRM.
• Use the phone system effectively (routing, transferring, etc.).
• Review CRM data and merge duplicates.
• Download CRM/DMS databases and assist quality review.

Skills

Communication

Self-motivation

Time management

Customer service

Retail hours

High School Diploma

Driver's license

CRM/DMS

Google Suite

Education

High School Diploma

Tools

CRM database

Dealer DMS system

Google Suite

Job description

Job Description:

Location: 1003 Plum Valley Lane, Highlands Ranch, CO 80129 Work Schedule: Monday through Saturday with one day off during the week (closed on Sunday) Pay Type: Hourly Full Time Pay Range: $21.00 - $23.00 per hour The application window is expected to close on September 30th, 2026

At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you’re a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!

Why Schomp:

A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction Opportunity for professional development and growing your career Employees are eligible for discounts on vehicles, parts, and service On-site Gym/Gym Reimbursement Opportunities for our employees to support SchompSpark - giving back to our community in the areas of children's and educational organizations.

What you will do:

• Answer a high volume of inbound calls to the main company line promptly and courteously.
• Act as the primary point of contact for general customer inquiries, providing accurate and helpful information about company products, services, policies, and procedures.
• Listen attentively to customer concerns and complaints, empathizing with their situation and working to find satisfactory resolutions.
• De-escalate challenging situations with patience and tact, maintaining a professional demeanor at all times.
• Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the designated CRM.
• Utilize the company's phone system (e.g., call routing, transferring, holding, conferencing features) efficiently.
• Quality review customer information in the CRM and merge duplicate customer records.
• Download CRM, DMS or other databases, sort and filter spreadsheets to assist in the quality review process.

What we are looking for:

• Excellent communication skills are required
• Must be self-motivated with an ability to manage and organize time and activities
• A heart for customer care and demonstrated ability to provide excellent customer service
• Availability to work retail hours including holidays
• High School Diploma or equivalent required
• Valid Driver’s License Clean driving record with minimal accidents, points or moving violations
• Able to use/learn to use: CRM database, dealer DMS system, Google Suite and other automotive software products as required

Company Benefits:

• Comprehensive medical, dental and vision coverage
• Health Savings Account
• Company provided life insurance
• Paid vacation, sick, and bereavement (Benefit Days UT)
• 401(k) with company match
• Short and long-term disability insurance
• Accident, critical illness, optional life, and hospital indemnity insurance
• Employee Assistance Program that offers counseling, financial or legal sessions
• Pet Insurance

Schomp Automotive Group is an Equal Opportunity Employer

The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.

Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for "Best Companies to Work for in Colorado." This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values - Competitive, Consistent, Adaptable, Respectful and Empathetic - into everything we do. Ask our employees. They’ll tell you we walk the talk.