Quality Control Representative

Schomp Automotive Group; Highlands Ranch (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account

401(k) with company match

Paid vacation and sick days

Pet Insurance

Job summary

Schomp Automotive Group in Highlands Ranch is hiring a Quality Control Representative to join their customer service team. This full-time position involves managing high volumes of customer inquiries with a focus on delivering exemplary service.

The ideal candidate will be self-motivated, possess excellent communication skills, and be available for retail hours including holidays. The company offers comprehensive benefits including medical, dental, retirement plans, and opportunities for

Qualifications

• Excellent communication skills are required.
• Must be self-motivated with an ability to manage time.
• A heart for customer care and providing excellent service.
• Availability to work retail hours including holidays.
• Valid Driver’s License with a clean driving record.

Responsibilities

• Answer a high volume of inbound calls promptly.
• Act as primary contact for customer inquiries.
• Listen attentively to customer concerns and complaints.
• Document all customer interactions in the CRM.
• Quality review customer information in the CRM.

Skills

Excellent communication skills

Self-motivated

Customer care

Time management

Education

High School Diploma or equivalent

Tools

CRM database

Dealer DMS system

Google Suite

Job description

## Quality Control RepresentativeApply: Schomp Nissan: Full time: Posted Yesterday: End Date: October 1, 2026 (8 days left to apply): R-10003583**Job Description:****Location: 1003 Plum Valley Lane, Highlands Ranch, CO 80129****Work Schedule: Monday through Saturday with one day off during the week (closed on Sunday)****Pay Type: Hourly****Full Time Pay Range: $21.00 - $23.00 per hour** **The application window is expected to close on September 30th, 2026** At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you’re a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you! **Why Schomp:*** A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction* Opportunity for professional development and growing your career* Employees are eligible for discounts on vehicles, parts, and service* On-site Gym/Gym Reimbursement* Opportunities for our employees to support SchompSpark - giving back to our community in the areas of children’s and educational organizations. **What you will do:** * Answer a high volume of inbound calls to the main company line promptly and courteously.* Act as the primary point of contact for general customer inquiries, providing accurate and helpful information about company products, services, policies, and procedures.* Listen attentively to customer concerns and complaints, empathizing with their situation and working to find satisfactory resolutions.* De-escalate challenging situations with patience and tact, maintaining a professional demeanor at all times.* Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the designated CRM.* Utilize the company's phone system (e.g., call routing, transferring, holding, conferencing features) efficiently.* Quality review customer information in the CRM and merge duplicate customer records.* Download CRM, DMS or other databases, sort and filter spreadsheets to assist in the quality review process. **What we are looking for:*** Excellent communication skills are required* Must be self-motivated with an ability to manage and organize time and activities* A heart for customer care and demonstrated ability to provide excellent customer service* Availability to work retail hours including holidays* High School Diploma or equivalent required* Valid Driver’s License* Clean driving record with minimal accidents, points or moving violations* Able to use/learn to use: CRM database, dealer DMS system, Google Suite and other automotive software products as required Company Benefits: * Comprehensive medical, dental and vision coverage* Health Savings Account* Company provided life insurance* Paid vacation, sick, and bereavement (Benefit Days UT)* 401(k) with company match* Short and long-term disability insurance* Accident, critical illness, optional life, and hospital indemnity insurance* Employee Assistance Program that offers counseling, financial or legal sessions* Pet Insurance *Schomp Automotive Group is an Equal Opportunity Employer**The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits.*If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.