Quality Control Representative

SW Automotive Management; Littleton (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

On-site Gym

Health Insurance

401(k) with company match

Paid vacation

Dental and vision coverage

Pet Insurance

Job summary

Schomp Automotive Group is seeking a customer service associate in Highlands Ranch, CO to handle high-volume inbound calls and deliver outstanding support. You will be the main contact for product information, policies, and vehicle service inquiries, ensuring accurate CRM logging and customer satisfaction.

The role emphasizes empathy, clear communication, and professional demeanor across retail hours. Responsibilities include documenting interactions, using CRM and DMS systems, and supporting

Qualifications

• High School Diploma or equivalent required.
• Excellent communication and customer-care mindset.
• Able to learn CRM, DMS and automotive software.
• Availability to work retail hours including holidays.

Responsibilities

• Answer a high volume of inbound calls promptly and courteously.
• Serve as the primary contact for general inquiries about products, services and policies.
• Listen to concerns, empathize and resolve issues satisfactorily.
• De-escalate upset customers with patience and professionalism.
• Document interactions in the CRM accurately.
• Use phone system features efficiently for routing and transfers.
• Perform quality reviews of CRM data and merge duplicates.
• Download CRM/DMS data and assist in data sorting for reviews.

Skills

Excellent communication skills

Self-motivated

Customer care

Time management

Retail hours availability

Education

High School Diploma or equivalent

Tools

CRM system

Dealer DMS system

Google Suite

Automotive software

Job description

Job Description:Location: 1003 Plum Valley Lane, Highlands Ranch, CO 80129Work Schedule: Monday through Saturday with one day off during the week (closed on Sunday)Pay Type: HourlyFull Time Pay Range: $21.00 - $23.00 per hourThe application window is expected to close on September 30th, 2026At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you’re a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!Why Schomp:A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interactionOpportunity for professional development and growing your careerEmployees are eligible for discounts on vehicles, parts, and serviceOn-site Gym/Gym ReimbursementOpportunities for our employees to support SchompSpark - giving back to our community in the areas of children’s and educational organizations.What you will do:Answer a high volume of inbound calls to the main company line promptly and courteously.Act as the primary point of contact for general customer inquiries, providing accurate and helpful information about company products, services, policies, and procedures.Listen attentively to customer concerns and complaints, empathizing with their situation and working to find satisfactory resolutions.De-escalate challenging situations with patience and tact, maintaining a professional demeanor at all times.Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the designated CRM.Utilize the company's phone system (e.g., call routing, transferring, holding, conferencing features) efficiently.Quality review customer information in the CRM and merge duplicate customer records.Download CRM, DMS or other databases, sort and filter spreadsheets to assist in the quality review process.What we are looking for:Excellent communication skills are requiredMust be self-motivated with an ability to manage and organize time and activitiesA heart for customer care and demonstrated ability to provide excellent customer serviceAvailability to work retail hours including holidaysHigh School Diploma or equivalent requiredValid Driver’s LicenseClean driving record with minimal accidents, points or moving violationsAble to use/learn to use: CRM database, dealer DMS system, Google Suite and other automotive software products as requiredCompany Benefits:Comprehensive medical, dental and vision coverageHealth Savings AccountCompany provided life insurancePaid vacation, sick, and bereavement (Benefit Days UT)401(k) with company matchShort and long-term disability insuranceAccident, critical illness, optional life, and hospital indemnity insuranceEmployee Assistance Program that offers counseling, financial or legal sessionsPet InsuranceSchomp Automotive Group is an Equal Opportunity EmployerThe compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits.If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.