Quality & Continuous Improvement Lead (Hybrid)

HealthBay; Jacksonville (FL); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Sign-on bonus

Phone and internet stipend

Paid time off

Job summary

HealthBay is seeking a Quality Manager to own assigned quality initiatives and collaborate across departments to raise consistency, efficiency, performance, and customer outcomes. You will identify quality risks, investigate recurring issues, establish corrective actions, and drive sustainable improvements with operational leadership.

The role emphasizes data-driven decision making, dashboard development, and cross-functional leadership to eliminate defects and elevate overall quality standards

Qualifications

• 5+ years of professional experience in quality management or related fields.
• Experience leading quality or continuous-improvement initiatives.
• Strong understanding of quality management and corrective actions.
• Experience analyzing performance data and identifying trends.
• Excellent communication and organizational skills.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.
• Monitor quality expectations for vendors and service providers.
• Review vendor performance and help resolve recurring quality issues.
• Collaborate with external partners to establish appropriate quality standards.

Skills

Quality management

Data analysis

Root-cause analysis

Cross-functional leadership

Project management

Education

Bachelor's degree (Quality Management, Business Administration, Engineering, Operations, Healthcare Administration)

Tools

Quality management systems (QMS)

ISO standards

Job description

HealthBay is seeking a Quality Manager to own assigned quality initiatives and collaborate across departments to raise consistency, efficiency, performance, and customer outcomes. You will identify quality risks, investigate recurring issues, establish corrective actions, and drive sustainable improvements with operational leadership.

The role emphasizes data-driven decision making, dashboard development, and cross-functional leadership to eliminate defects and elevate overall quality standards