Quality & Continuous Improvement Lead

HealthBay; Boston (MA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Sign-on bonus

Phone and internet stipend

Paid time off

Job summary

HealthBay is seeking a Quality Manager to own and advance quality initiatives across the organization. You will drive consistency, efficiency, and data-driven decision making, partnering with operations, tech, and management to deliver sustainable improvements.

The role emphasizes root-cause analysis, corrective actions, audits, and performance reporting, with a strong focus on collaboration and measurable impact on customer outcomes.

Job description

HealthBay is seeking a Quality Manager to own and advance quality initiatives across the organization. You will drive consistency, efficiency, and data-driven decision making, partnering with operations, tech, and management to deliver sustainable improvements.

The role emphasizes root-cause analysis, corrective actions, audits, and performance reporting, with a strong focus on collaboration and measurable impact on customer outcomes.