Quality & Continuous Improvement Lead

HealthBay; Nashville (TN); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Sign-on bonus

Phone stipend

Hybrid work arrangement

Paid time off

Professional development opportunities

Job summary

HealthBay is seeking a Quality Manager to own quality initiatives across departments, improve consistency and efficiency, and drive data-driven decisions. You will act as a trusted resource to leadership, identify risks, investigate issues, and implement sustainable improvements.

The role emphasizes cross-functional leadership, quality assurance, and performance reporting, with a strong focus on continuous improvement and regulatory compliance.

Qualifications

• Five-plus years of professional experience in quality management, QA, operations, process improvement, compliance or related field.
• Experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance, identify risks and trends, and take action.
• Establish and track quality objectives and KPIs.
• Ensure teams understand and follow quality requirements.
• Lead root-cause analysis and corrective actions, monitor effectiveness.
• Collaborate with operations, PM, technology and business teams.

Skills

Analytical

Organized

Accountable

Ownership mindset

Root-cause analysis

Communication skills

Leadership

Education

Bachelor's degree in Quality Management, Business Administration, Engineering, Operations, Healthcare Administration, or related field

Tools

Quality Management Systems

Job description

HealthBay is seeking a Quality Manager to own quality initiatives across departments, improve consistency and efficiency, and drive data-driven decisions. You will act as a trusted resource to leadership, identify risks, investigate issues, and implement sustainable improvements.

The role emphasizes cross-functional leadership, quality assurance, and performance reporting, with a strong focus on continuous improvement and regulatory compliance.