Quality & Continuous Improvement Lead

HealthBay; Kansas City (MO); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

$5,000 sign-on bonus

Hybrid work arrangement

Paid time off and holidays

Professional development opportunities

Job summary

HealthBay seeks a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, and better customer outcomes. You will identify risks, investigate issues, implement corrective actions, and develop sustainable improvements with operational leadership.

This role emphasizes data-driven decision making and cross-functional influence. You’ll lead continuous improvement, audits, and performance reporting, building dashboards and KPIs that guide strategic actions.

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or related field.
• Demonstrated experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.
• Monitor quality expectations for applicable vendors and service providers.
• Review vendor performance and help resolve recurring quality issues.
• Collaborate with external partners to establish appropriate quality standards.

Skills

Quality management

Quality assurance

Operations

Process improvement

Compliance

Root-cause analysis

Problem solving

Leadership

Analytical thinking

Education

Bachelor's degree in Quality Management or related field

Job description

HealthBay seeks a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, and better customer outcomes. You will identify risks, investigate issues, implement corrective actions, and develop sustainable improvements with operational leadership.

This role emphasizes data-driven decision making and cross-functional influence. You’ll lead continuous improvement, audits, and performance reporting, building dashboards and KPIs that guide strategic actions.