Quality & Continuous Improvement Engineer

American Packaging Corporation; City of Rochester (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Tuition reimbursement

Competitive salaries

401(k) plans

Job summary

American Packaging Corporation (APC) is seeking a Customer/Quality leader to transform Voice of the Customer into actionable opportunities and drive data-driven improvements. You will champion the IBMS system, maintain ISO9001, 14001 and other standards, and lead audits across the business and supply chain.

The role focuses on managing complaint programs, analyzing data with statistical tools, and driving continuous improvement using Lean Six Sigma, CAPA, and SPC techniques.

Qualifications

• Bachelor's degree in science, mathematics, or engineering (required).
• ASQ certification is a plus.

Responsibilities

• Lead and manage the customer complaint program, identify root causes, implement corrective actions, and communicate results.
• Monitor and report complaint data and trends for dashboards and reviews.
• Conduct formal complaint performance reviews and report status to leadership.
• Provide backup for Quality Supervisors and technicians as needed.
• Travel to customer sites to understand concerns and resolve issues.
• Drive continuous improvement with Lean Six Sigma and basic quality tools to improve Safety, Productivity and Quality.

Skills

Root cause analysis

Lean Six Sigma

Statistical analysis

Project management

Education

Bachelor's degree in science/engineering

Tools

Excel

Minitab

JMP

Job description

American Packaging Corporation (APC) is seeking a Customer/Quality leader to transform Voice of the Customer into actionable opportunities and drive data-driven improvements. You will champion the IBMS system, maintain ISO9001, 14001 and other standards, and lead audits across the business and supply chain.

The role focuses on managing complaint programs, analyzing data with statistical tools, and driving continuous improvement using Lean Six Sigma, CAPA, and SPC techniques.