Quality - Coaching and Capability Development Leader

Ladders; United States; Remote; USD 142,000 - 237,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Health Coach access

24/7 nurse line

Employee Assistance Program

Retirement plan with match

Tuition assistance

Adoption assistance

Parental leave

Disability benefits

Paid holidays

Time off

Job summary

Ladders is seeking a Quality - Coaching and Capability Development Leader to build coaching and capability across a quality function. This remote leadership role focuses on strengthening technical training, functional expertise, and organizational effectiveness. You will partner with cross-functional stakeholders to identify learning needs, solve complex challenges, and translate insights into practical development solutions.

Location: Remote. Compensation: $142,200 – $237,100 annually.

Qualifications

• Bachelor's degree in a relevant field.
• 8+ years of experience in quality coaching and capability development.
• Strong communication and leadership with relationship-building abilities.
• Ability to analyze root causes and resolve complex operational challenges.

Responsibilities

• Analyze learning needs and design technical training solutions.
• Develop functional expertise and strengthen the organization's reputation within quality.
• Lead functional teams or projects with moderate complexity.
• Influence policy and support delivery within the function.
• Lead creative problem-solving initiatives to address complex organizational challenges.

Skills

Quality coaching

Capability development

Training design

Leadership

Stakeholder management

Root cause analysis

Education

Bachelor's degree in a relevant field

Job description

For our client, we are seeking a Quality - Coaching and Capability Development Leader to join the team of a leader in the Business Services space.

This remote leadership role will focus on building coaching and capability across a quality function, with an emphasis on strengthening technical training, functional expertise, and organizational effectiveness. The position will partner with cross-functional stakeholders to identify learning needs, solve complex operational challenges, and improve how teams deliver consistent results. It is a strong fit for a people-minded quality professional who can influence others, guide projects, and translate root-cause insights into practical development solutions.

Location: Remote

Compensation: $142,200 – $237,100 annually

Responsibilities

• Analyze learning needs and design technical training solutions
• Develop functional expertise and help strengthen the organization's reputation within the quality function
• Lead functional teams or projects with moderate complexity
• Influence policy and support delivery within the function
• Lead creative problem-solving initiatives to address complex organizational challenges

Qualifications

• Bachelor's degree in a relevant field
• Minimum of 8 years of experience in quality coaching and capability development
• Exceptional oral and written communication skills
• Strong leadership presence with relationship-building abilities
• Demonstrated ability to analyze root causes and resolve complex operational challenges

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and a 24/7 nurse-based resource
• Employee Assistance Program for confidential counseling
• Retirement Savings Plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off

Our client is an equal opportunity employer.