Director of Quality Assurance

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Remote work flexibility

Leadership role

Cross-functional collaboration

Travel for audits

Continuous improvement focus

Job summary

Ladders is seeking a Director of Quality Assurance to lead the QA function for a multi-location, regulated environment. This remote role focuses on building scalable systems, governing processes, and driving consistent execution across warehouse and distribution operations.

The ideal candidate will shape policies, investigations, and CAPA programs while partnering with site leaders, cross-functional teams, and external stakeholders to reduce recurring risk and strengthen quality performance

Qualifications

• 8+ years of experience in quality assurance or related fields.
• 3+ years managing a quality function or multi-site initiative.
• Experience with Quality Management Systems (QMS) and ISO 9001 practices.
• Background in regulated environments such as pharmaceutical or healthcare.
• Strong skills in audits, investigations, and CAPA programs.

Responsibilities

• Build and improve the organization's Quality Management System (QMS)
• Establish quality policies and documentation standards
• Lead site quality teams across multiple locations
• Drive root-cause resolution for recurring issues
• Oversee quality controls in warehouse and distribution operations
• Lead investigations and monitor corrective actions
• Communicate quality performance and risks to stakeholders

Skills

Quality assurance

Quality leadership

QMS ISO 9001

Regulated environments

Audits CAPA

Job description

For our client, we are seeking a Director of Quality Assurance to join the team of a leader in the Consumer Technology space.

This role will lead the quality function with a focus on building scalable systems, strengthening governance, and driving consistent execution across warehouse and distribution operations. You will partner closely with site leaders, cross-functional teams, and external stakeholders to improve quality performance and reduce recurring risk. The position calls for a hands-on leader who can shape policies, documentation standards, investigations, and corrective action processes in a dynamic, multi-location environment. Experience in regulated operations and a strong continuous-improvement mindset will be essential to success.

Location: Remote

Compensation: $120,000 - $145,000 annually

Responsibilities

• Build and improve the organization's Quality Management System (QMS)
• Establish quality policies and documentation standards
• Lead site quality teams across multiple locations
• Drive root-cause resolution for recurring issues
• Oversee quality controls in warehouse and distribution operations
• Lead investigations and monitor corrective actions
• Communicate quality performance and risks to stakeholders

Qualifications

• 8+ years of experience in quality assurance or related fields
• 3+ years managing a quality function or multi-site initiative
• Experience with Quality Management Systems (QMS) and ISO 9001 practices
• Background in regulated environments such as pharmaceutical or healthcare
• Strong skills in audits, investigations, and CAPA programs

Benefits

• Remote work flexibility with consideration for various US locations
• Opportunity to lead and shape a dedicated quality function
• Engagement with cross-functional teams and government stakeholders
• Potential for travel to support site needs and audits
• Focus on continuous improvement and operational excellence

Our client is an equal opportunity employer.