Director of Quality

Ladders; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health benefits: premiums covered

Unlimited PTO

Wellness and leave benefits

Job summary

Ladders is seeking a Director of Quality to lead quality operations and ensure NCQA readiness within a credentialing-focused healthcare environment. The role partners with Product and Engineering to scale process improvements through data-driven insights and rigorous audits.

The ideal candidate brings deep credentialing expertise, extensive healthcare operations experience, and a proven track record of leading teams toward compliant, high-performance outcomes in a remote setting.

Qualifications

• 10+ years in healthcare operations, quality, or compliance, including 5+ years leading teams.
• Deep credentialing expertise, including primary source verification and recredentialing cycles.
• Strongly data-driven with experience in measurement, audit, and feedback systems.
• Hands-on knowledge of NCQA credentialing standards and audit processes.
• Technical fluency to collaborate with Product and Engineering teams.

Responsibilities

• Own and define quality standards for data and work across the organization.
• Lead a central quality team conducting internal audits of credentialing processes.
• Drive quality improvements using data to identify error origins and risks.
• Manage daily audit throughput and turnaround time, ensuring operational efficiency.
• Oversee NCQA compliance, including readiness and remediation of findings.

Skills

Credentialing expertise

Data-driven

Measurement & audit

NCQA standards

Technical collaboration

Job description

For our client, we are seeking a Director of Quality to join the team of a leader in the Healthcare space.
This leader is building strong quality operations that support accurate, compliant credentialing work across a complex healthcare environment. The Director of Quality will own quality standards, guide a central audit function, and partner closely with Product and Engineering to improve processes and outcomes. This role will be responsible for identifying error sources, strengthening feedback loops, and helping ensure the organization is positioned for NCQA compliance. The right leader will bring a data-driven mindset, deep credentialing expertise, and the ability to improve operational performance at scale.
Location: Remote
Compensation: $130,000 – $160,000 annually

Responsibilities

• Own and define quality standards for data and work across the organization
• Lead a central quality team conducting internal audits of credentialing processes
• Drive quality improvements using data to identify error origins and risks
• Manage daily audit throughput and turnaround time, ensuring operational efficiency
• Oversee NCQA compliance, including readiness and remediation of findings

Qualifications

• 10+ years in healthcare operations, quality, or compliance, including 5+ years leading teams
• Deep credentialing expertise, including primary source verification and recredentialing cycles
• Strongly data-driven with experience in measurement, audit, and feedback systems
• Hands-on knowledge of NCQA credentialing standards and audit processes
• Technical fluency to collaborate with Product and Engineering teams

Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees
• Unlimited PTO with a minimum of two weeks off each year for US-based employees
• Health insurance and statutory leave benefits for employees in India, plus additional wellness leave for women

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.