Quality Assurance Tier I Program Technician

Covered California; Sacramento (CA); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Healthcare

Retirement benefits

Work-life balance

Job summary

Covered California is seeking a Program Technician III to support the Quality Assurance Unit. You will review, evaluate, and monitor calls, enrollments, verifications, and other consumer interactions for QA and compliance.

Under the direction of QA leadership, you’ll ensure accuracy, adherence to regulations, and prepare documentation. The role may involve access to protected information and working in a fast-paced environment to maintain service quality.

Qualifications

• Experience interpreting and implementing policies and procedures.
• Experience working as part of a team to meet objectives.
• Experience delivering professional verbal and written communication.
• Experience in a call center or high-production environment.
• Experience with QA programs/guidelines preferred.

Responsibilities

• Review, evaluate, and monitor a broad sample of consumer transactions for QA and control purposes.
• Ensure accuracy of information and adherence to regulations, policies, and procedures.
• Possibly access systems with protected enrollee information and sensitive data.

Skills

Policy interpretation

Team collaboration

Verbal & written communication

Call center experience

Quality assurance programs

Job description

Become a part of Covered California’s Quality Assurance Unit!

Are you a skilled leader with a passion for quality assurance and customer service? The Under general direction of the Quality Assurance (QA) Supervising Program Technician III (SPT III), the Program Technician III (PT III), Quality Assurance Technician, reviews, evaluates, and monitors a broad representative sample of consumer transactions which may include: calls, chat interactions, enrollment applications, manual verifications, and the life cycle of consumer interactions, etc., for quality assurance and control purposes. In an area of great expectations for Covered California, quality customer service is of paramount importance. PT III’s are dedicated to reviewing, monitoring, and recording the customer service provided to consumers for accuracy of information and adherence

to departmental, Federal, and State regulations, policies, and procedures. Duties may include access to information systems containing protected enrollee information, including federal tax information, protected health information, and personally identifying information.

$4,329.00 - $5,425.00

Application Deadline: 08/22/2026 @ 11:59 pm PST

Required Documents: Application and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Experience interpreting and implementing policies and procedures.
• Experience working as part of a team and collaborating with others to meet objectives.
• Experience delivering professional verbal and written communication.
• Experience in a call center or high-production environment
• Experience working with Quality Assurance programs or guidelines is preferred but not required.

Minimum Qualifications for Program Technician III (PT III):

PT III – https://eservices.calhr.ca.gov/enterprisehrblazorpublic/Public/ClassSpec/ClassSpecDetail/9929

Employee Benefits:

• Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

New to state civil service employees are typically hired at the minimum of the salary range