SUPERVISING PROGRAM TECHNICIAN II

Employment Development Department; California (MO); On-site; USD 53,000 - 66,000; Full time

Job summary

The Employment Development Department (EDD) seeks a Supervising Program Technician II in Fresno County. This permanent, full-time role involves planning, organizing and directing the work of a large unit of Program Technician staff and clerical teams to assist customers who contact Field Offices.

Salary ranges from $4,375 to $5,482 monthly. New state candidates start at the minimum of the classification or alternate range.

Qualifications

• Leadership experience directing a large unit of PT staff and clerical support.
• Ability to coach, mentor and evaluate staff performance.
• Experience organizing workflows and ensuring accurate customer service.

Responsibilities

• Plan, organize and direct the work of a large unit of Program Technician and clerical staff.
• Provide general assistance to customers contacting Field Offices.
• Evaluate staff performance and provide timely feedback.

Skills

Supervisory experience

Staff coaching

Performance evaluation

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code # JC-529022

Position #(s) 280-224-9925-001

Working Title Supervising Program Technician II

Classification SUPERVISING PROGRAM TECHNICIAN II

$4,375.00 - $5,482.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions 1

Work Location Fresno County

Telework In Office

Job Type Permanent, Full Time

Work Shift 8:00 AM - 5:00 PM

Work Week Monday-Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

Under the general direction of a Disability Insurance Program Manager II, the Supervising Program Technician II is responsible for planning, organizing and directing the work of a large unit of Program Technician (PT), PT II, and clerical/office support staff whose duties include providing general assistance to customers who contact the Field Offices for assistance. Evaluates staff performance by providing timely feedback. Acts as a coach, mentor and/or role model in support of the Department and Branch’s vision, mission, values, and goals.

Position located at: 2555 S Elm Ave, Fresno, CA, 93706

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Supervising Program Technician II Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Final Filing Date: 8/28/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.