QA Program Technician I — Elevate Customer Experience

Covered California; Sacramento (CA); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Healthcare

Retirement benefits

Work-life balance

Job summary

Covered California is seeking a Program Technician III to support the Quality Assurance Unit. You will review, evaluate, and monitor calls, enrollments, verifications, and other consumer interactions for QA and compliance.

Under the direction of QA leadership, you’ll ensure accuracy, adherence to regulations, and prepare documentation. The role may involve access to protected information and working in a fast-paced environment to maintain service quality.

Qualifications

• Experience interpreting and implementing policies and procedures.
• Experience working as part of a team to meet objectives.
• Experience delivering professional verbal and written communication.
• Experience in a call center or high-production environment.
• Experience with QA programs/guidelines preferred.

Responsibilities

• Review, evaluate, and monitor a broad sample of consumer transactions for QA and control purposes.
• Ensure accuracy of information and adherence to regulations, policies, and procedures.
• Possibly access systems with protected enrollee information and sensitive data.

Skills

Policy interpretation

Team collaboration

Verbal & written communication

Call center experience

Quality assurance programs

Job description

Covered California is seeking a Program Technician III to support the Quality Assurance Unit. You will review, evaluate, and monitor calls, enrollments, verifications, and other consumer interactions for QA and compliance.

Under the direction of QA leadership, you’ll ensure accuracy, adherence to regulations, and prepare documentation. The role may involve access to protected information and working in a fast-paced environment to maintain service quality.