Quality Assurance Specialist: Fast Issue Resolution

Power-; Piperton (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Power- is seeking a Quality Assurance Specialist for our corporate office in Piperton, Tennessee. This role focuses on facilitating timely resolution of customer service issues and maintaining accurate case documentation. The position is full-time and on-site, reporting to the Director of Quality.

The ideal candidate has 1–2 years of clerical or customer service experience, a high school diploma or GED, and strong analytical and communication skills to support our internal teams and customers.

Qualifications

• Analytical mindset with attention to detail and strong communication abilities.
• Experience in clerical or customer service roles is preferred (1–2 years).
• Equal Opportunity Employer notice included with standard legal language.

Responsibilities

• Facilitates cash flow by timely resolution of customer service issues.
• Prepares work to be accomplished by reviewing Cases.
• Determines priority, format and other requirements.
• Researches and resolves customer complaints or service problems.
• Documents department historical records.
• Attaches supporting documents to related tickets for re-filing.
• Performs other duties as necessary.

Skills

Analytical Skills

Attentive to Detail

Communication Skills

Customer/Employee Relations Skills

Customer Service Skills

General Computer Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma (or GED)

Job description

Power- is seeking a Quality Assurance Specialist for our corporate office in Piperton, Tennessee. This role focuses on facilitating timely resolution of customer service issues and maintaining accurate case documentation. The position is full-time and on-site, reporting to the Director of Quality.

The ideal candidate has 1–2 years of clerical or customer service experience, a high school diploma or GED, and strong analytical and communication skills to support our internal teams and customers.