Client Services & Quality Assurance Specialist

SGS Consulting; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

SGS Consulting in Nashville is seeking a detail‑oriented professional to support quality assurance and commission operations. You will act as a subject matter expert, promoting continuous improvement and ensuring adherence to departmental standards.

Responsibilities include conducting quality audits, assisting with debt management and agent reconciliation, and collaborating across teams to resolve issues and drive efficiency.

Qualifications

• Associates degree in related field or equivalent experience is preferred.
• Proficient in Excel.
• SQL experience is a plus.

Responsibilities

• Acts as a subject matter expert and quality advocate, promoting continuous improvement and adherence to standards.
• Conducts regular quality audits across products and platforms to ensure compliance and efficiency.
• Supports commission operations and debt management, including agent reconciliation and payment tracking.
• Collaborates cross-functionally to resolve service issues and implement process improvements.
• Responds to agent inquiries via phone and email with accurate, empathetic service.
• Analyzes commission transactions to identify trends and develop corrective actions.
• Documents agent interactions and generates reports on debt and commissions.
• Participates in department cross-training and provides guidance to peers.

Skills

Excel

SQL

Education

Associates degree or equivalent experience

Job description

SGS Consulting in Nashville is seeking a detail‑oriented professional to support quality assurance and commission operations. You will act as a subject matter expert, promoting continuous improvement and ensuring adherence to departmental standards.

Responsibilities include conducting quality audits, assisting with debt management and agent reconciliation, and collaborating across teams to resolve issues and drive efficiency.