Quality Assurance Supervisor - Lead, Metrics & Cust Care

SERVPRO; Gallatin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Company profit sharing

Generous paid time-off

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Professional development program

Job summary

A trusted restoration services company is seeking a Quality Assurance Supervisor in Gallatin, TN. This role involves managing the Quality Assurance Team, ensuring the performance and development of staff, and maintaining high customer satisfaction levels. Ideal candidates will have supervisory experience and strong communication skills, with a focus on training and quality management. Join a committed team and contribute to service excellence in a supportive environment.

Qualifications

• 1+ years of supervisory experience required.
• Strong written and verbal communication skills needed.
• Ability to provide excellent customer service is essential.
• Excellent organizational skills and attention to detail required.
• Must be able to work in a fast-paced office environment.

Responsibilities

• Manage the performance of the Quality Assurance Team.
• Train and develop team members for growth.
• Handle customer complaints and ensure resolution.
• Manage audit metrics for quality file submissions.
• Ensure clear communication with all stakeholders.

Skills

Supervisory experience

Written communication skills

Verbal communication skills

Customer service skills

Organizational skills

Attention to detail

PC skills

Multi-tasking ability

Ability to work under stress

Team-oriented mindset

Education

High School Diploma or GED

Relevant college courses or degree

Tools

Microsoft Office 2007/2010

Salesforce

Job description

A trusted restoration services company is seeking a Quality Assurance Supervisor in Gallatin, TN. This role involves managing the Quality Assurance Team, ensuring the performance and development of staff, and maintaining high customer satisfaction levels. Ideal candidates will have supervisory experience and strong communication skills, with a focus on training and quality management. Join a committed team and contribute to service excellence in a supportive environment.