Quality Assurance Specialist: Provider & Service Quality

Verida Inc; Chattanooga (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Verida Inc. in Chattanooga, TN is seeking a Quality Assurance Specialist to join our admin support team. The role involves receiving, investigating, compiling, and reporting service complaints and aiding the QA Manager in improving provider quality and complaint resolution.

The ideal candidate can work independently or with a team, maintain strong provider relationships, and produce regular quality assessment reports for state agencies while supporting ongoing compliance with internal standards.

Qualifications

• Ability to work independently or with a team.

Responsibilities

• Enforce quality improvement policies and procedures.
• Maintain positive relationships with providers.
• Investigate and resolve complaints and grievances.
• Ensure timely follow up and reporting for all complaints.
• Ensure providers meet SETI's standards.
• Conduct surveys to assess consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies to improve service quality.
• Participate in provider orientations.
• Assist new providers in meeting contractual quality assurance standards.
• First point of contact when QA Manager is unavailable.
• Active participant on Quality Management Committee.
• Other duties as assigned.

Skills

Independent work

Job description

Verida Inc. in Chattanooga, TN is seeking a Quality Assurance Specialist to join our admin support team. The role involves receiving, investigating, compiling, and reporting service complaints and aiding the QA Manager in improving provider quality and complaint resolution.

The ideal candidate can work independently or with a team, maintain strong provider relationships, and produce regular quality assessment reports for state agencies while supporting ongoing compliance with internal standards.