Quality Assurance Specialist

Power-; Piperton (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Power- is seeking a Quality Assurance Specialist for our corporate office in Piperton, Tennessee. This role focuses on facilitating timely resolution of customer service issues and maintaining accurate case documentation. The position is full-time and on-site, reporting to the Director of Quality.

The ideal candidate has 1–2 years of clerical or customer service experience, a high school diploma or GED, and strong analytical and communication skills to support our internal teams and customers.

Qualifications

• Analytical mindset with attention to detail and strong communication abilities.
• Experience in clerical or customer service roles is preferred (1–2 years).
• Equal Opportunity Employer notice included with standard legal language.

Responsibilities

• Facilitates cash flow by timely resolution of customer service issues.
• Prepares work to be accomplished by reviewing Cases.
• Determines priority, format and other requirements.
• Researches and resolves customer complaints or service problems.
• Documents department historical records.
• Attaches supporting documents to related tickets for re-filing.
• Performs other duties as necessary.

Skills

Analytical Skills

Attentive to Detail

Communication Skills

Customer/Employee Relations Skills

Customer Service Skills

General Computer Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma (or GED)

Job description

Job Category: (4) Support, Quality Assurance

Requisition Number: QUALI001470

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Piperton, TN (Corporate Office)
Piperton, TN 38017, USA

Description

Job Title: Quality Assurance Specialist Department: Quality Assurance

Reports To: Director of Quality Reader Groups: All Notes Users - Domestic Only

Job Purpose: Facilitates cash flow by timely resolution of customer service issues.

Key Responsibilities

• Prepares work to be accomplished

By reviewing Cases

• Determines priority, format and other requirements

By reviewing urgency status of Case requests

By reviewing dollar value of outstanding issues

By reviewing type of request

Researches and resolves customer complaints or service problems

By clarifying the customer's complaint or vendor issue

By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.

By determining the cause of the problem

By selecting the best solution.

By expediting corrective action.

By communicating with account managers or other personnel.

• Documents (Department) Historical Records

By updating information to the Cases

By attaching supporting documents to related picking tickets for re-filing.

• Contributes to team effort

By accomplishing related results as needed.

• Performs other duties as necessary

Skills Needed

• Analytical Skills,
• Attentive to Detail,
• Communication Skills,
• Customer/Employee Relations Skills,
• Customer Service Skills,
• General Computer Skills,
• Organizational Skills,
• Problem-Solving Skills

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

The successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).

Note:

The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.

The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.